![]() A service case can be compared with a ticket in a ticket system and is represented by a unique session code.Create a service caseIf a customer needs help, there are several ways, a service case can be created.You can create a service case manually.Your customers can open a custom QuickSupport module of yours which automatically creates a service case.Your customers can click the SOS button on their desktop.The most convenient way to leveraging service case is via creating a custom TeamViewer QuickSupport module that will be linked from your customer’s desktop once it is first launched. New service cases are created each time a customer of yours needs help via TeamViewer. Next click on Service queue in the sidebar.Service caseThe service case represents a customer’s support request. To access the TeamViewer Management Console, go to and login with your TeamViewer account. ![]() After they are created, individual service cases can be worked on individually by colleagues from your team.The service queue is part of the TeamViewer Management Console. Each service case represents the inquiry of a customer who needs help. Support requests are collected in the service queue and depicted using a service case. GeneralThis article applies to all TeamViewer customers with a Premium, Corporate or Tensor license.With the TeamViewer Service Queue, you are able to organize spontaneous customer support on the team. Improve support in teams with the Service Queue - TeamViewer Support
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